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The following are some papers presented at past Annual Meetings of the Society of Plastics Engineers.
If you are interested in the full text or more information on any of these subjects please contact us by e-mail or phone (908) 832-2207
Superior Customer Service:
A Competitive Advantage
By: Margaret Baumann
Abstract: In this period of increased competition and expected quality
superior customer service remains an area for differentiation and competitive
advantage. Technology has offered customer service enabling tools but does not
ensure superior customer service. This paper will discuss what is “superior
customer service” today and in the future and how your company can gain a
competitive advantage through its customer service.
Plastic
Solid Waste Management- The role of Source Reduction, Re-use, Recycling,
Biodegradability and Incineration in the Future
By Margaret Baumann
Abstract: The future of plastics solid waste management will be strongly influenced by the combination of regulations and economics. The solid waste management method chosen will be the least costly and most environmentally friendly. In this light there is no one method that will win out across the board. The solution chosen will be the best solution for a specific application. Thus there will be a place for all of the following methods:
§ Source Reduction
§ Re-Use
§ Recycling
§ Biodegradability
§ Incineration
Regional differences and regulations will influence the final selection but economics will always be a key factor.
RESIN
DISTRIBUTION IN THE 21ST CENTURY
By: Margaret H. Baumann, G.H. Associates &
Roger F. Jones, Franklin Polymers
Abstract: The paper covers emerging trends in product distribution with special emphasis on plastics distribution. It includes the application of new technology and added services which will raise the competitive hurdle for companies in the distribution business. Customers will expect more from distributors in the future and this paper details how these expectations are changing along with how distribution companies are responding to these changing needs.